Last updated: 20 January 2022
Mphalane Pty Ltd is committed to protecting the personal information that you provide or that ("Mphalane," "We," "us") we gather when you visit https://www.mphalane.co.ls (the "Site") and the security of your personal information, to be extremely important. This Privacy Policy document describes, in detail, the types of personal information we collect and record on the Site, and how we use and disclose personal information. As used in this Privacy Policy, "personal information" means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or, where applicable, a household. This Privacy Policy applies only to personal information collected on the Site and personal information collected relating to our Customers (as defined below). This Privacy Policy does not apply to any information collected offline or via channels other than this Site or in connection with providing our Services (as defined below).
What personal information we collect depends largely on the interaction that takes place between you and Mphalane Pty Ltd, most of which can be categorized under the following:
Using LibraChat. When you use any LibraChat (the “Services”), we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the Services.
In and through the Services, we also collect data about usage of the Services. This may include, but is not limited to, numbers of users, flows, broadcasts etc.
Using the Site: When you use the Site, we collect certain information, as described in more detail below that may, alone or in combination with other information, constitute personal information.
Types of Personal Information:
(i) Mphalane Pty Ltd Customers (“Customers”): Name, address, company name, identification, publicly available social media profile information, e-mail, IT information (IP addresses, usage data, cookie data, browser data); financial information (credit card details, account details, payment information). We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.
(ii) Purchasing a PRO subscription. When you sign up for a PRO subscription for the Services, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.
(iii) Customer-generated content. Our products and services often give you the option to provide feedback, such as suggestions, compliments or problems encountered. We invite you to provide such feedback as well as to participate with comments on our blog and community page. If you choose to post a comment, your user name, city, and any other information that you choose to post will be visible to the public. We are not responsible for the privacy of any information that you choose to post to the Site, including in our blogs, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law or your personal privacy.
(iv) Data collected for and by our Customers. As you use our Services, you may import into our system, personal information you have collected from your users, customers, prospective customers, and social media and messaging platform contacts (collectively “Subscribers”) or other individuals. We have no direct relationship with your Subscribers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission and legal basis for us to collect and process information about those individuals. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers.
(v) Information collected automatically. Our servers may automatically record certain information about how you use our Site (we refer to this information as “Log Data“), including both Customers and casual visitors. Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site to which a user browsed and the time spent on those pages or features, the frequency with which the Site is used by a user, search terms, the links on our Site that a user clicked on or used, and other statistics. Mphalane Pty Ltd and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies on our Site, such as pixels and web beacons. Users can control the use of cookies at the individual browser level. Alone or in combination with other information, log files and information collected by means of cookies may constitute personal information.
(vi) Sensitive personal information. Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Services or otherwise.
If you send or disclose any sensitive personal information to us (such as when you submit Customer-generated content to the Site), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it. You may use your data protection rights to object to or restrict processing of this sensitive personal information, or to delete such information, as detailed below under the heading “Your Data Protection Rights & Choices.”
For service operations (i) To operate, maintain, administer and improve the Services; (ii) to manage and communicate with you regarding your Services account, if you have one, including by sending you Services announcements, technical notices, updates, security alerts, and support and administrative messages; (iii) to process payments you make through the Services; (iv) to better understand your needs and interests, and personalize your experience with the Services; (v) to send you information about the Services by email (vi) to respond to your Services-related requests, questions and feedback.
To communicate with you. If you request information from us, register for the Services or participate in our surveys, promotions or events, we may send you Mphalane Pty Ltd-related marketing communications if permitted by law but will provide you with the ability to opt-out.
Administration and analysis: We use automatically collected information to administer the Service and the Site and we analyze (and may engage third parties to analyze) this information to improve and enhance the Site and the Services by expanding their features and functionality and tailoring it to our Users’ needs and preferences.
To analyze trends, administer the Site, track users’ movements around the Site, serve targeted advertisements, and gather demographic information about our user base as a whole.
To comply with the law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
With your consent. We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.
To create de-identified data for analytics. We may de-identify personal information. We de-identify personal information by excluding information that makes the data personally identifiable to you, and use that de-identified data for our lawful business purposes.
For compliance, fraud prevention and safety. We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Services; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
To provide, support, and improve the Services we offer. This includes our use of the data that our Customers provide us in order to enable our Customers to use the Services to communicate with Subscribers. This also includes, for example, aggregating information from your use of the Services or visit to our Site and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Subscribers with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the personal information we transfer to them for lawful business purposes in a manner that is consistent with this Privacy Policy.
Mphalane Pty Ltd will never sell your information to third parties for profit or advertising, however, we may use your personal information to suggest our internal services and products to you.
We may employ third party companies and individuals to administer and provide the Services on our behalf (such as bill and credit card payment processing, customer support, hosting, email delivery and database management services). These third parties are permitted to use personal information about you only to perform these tasks only for lawful business purposes in accordance with the terms of the agreement(s) we have in place with such service providers and for no other purpose.
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal information may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Mphalane Pty Ltd (or its assets) will continue to have the right to use your personal information and other information in accordance with the terms of this Privacy Policy. Further, Mphalane Pty Ltd may also disclose aggregated personal information in order to describe our Services to prospective acquirers or business partners.
Mphalane Pty Ltd may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Services; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
YOUR DATA PROTECTION RIGHTS & CHOICES
You have the following rights:
If you wish to access your personal information that Mphalane Pty Ltd collects, you can do so at any time by contacting us using the contact details provided under the “How to Contact Us” heading below.
Mphalane Pty Ltd account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. Mphalane Pty Ltd account holders may also contact us to accomplish the foregoing or if you have additional requests or questions.
If you are a resident of the European Economic Area (“EEA”), you can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible. Again, you can exercise these rights by contacting us using the contact details below.
Similarly, if you are a resident of the EEA, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the U.S. and Canada) are available here.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Access to Data Controlled by our Customers. Mphalane Pty Ltd has no direct relationship with the individuals whose personal information is contained within the Custom User Fields processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete personal information provided by our users should direct their request to the Customer directly.
We will store your information until you delete it and request your account to be removed under normal circumstances. However, we may keep your data for an indefinite time to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by erasing it from our database
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@mphalane.co.ls