Last updated: 20 January 2022
What personal information we collect depends largely on the interaction that takes place between you and Mphalane Pty Ltd, most of which can be categorized under the following:
Using LibraChat. When you use any LibraChat (the “Services”), we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the Services.
In and through the Services, we also collect data about usage of the Services. This may include, but is not limited to, numbers of users, flows, broadcasts etc.
Using the Site: When you use the Site, we collect certain information, as described in more detail below that may, alone or in combination with other information, constitute personal information.
Types of Personal Information:
(i) Mphalane Pty Ltd Customers (“Customers”): Name, address, company name, identification, publicly available social media profile information, e-mail, IT information (IP addresses, usage data, cookie data, browser data); financial information (credit card details, account details, payment information). We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.
(ii) Purchasing a PRO subscription. When you sign up for a PRO subscription for the Services, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.
(iv) Data collected for and by our Customers. As you use our Services, you may import into our system, personal information you have collected from your users, customers, prospective customers, and social media and messaging platform contacts (collectively “Subscribers”) or other individuals. We have no direct relationship with your Subscribers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission and legal basis for us to collect and process information about those individuals. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers.
(vi) Sensitive personal information. Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Services or otherwise.
For service operations (i) To operate, maintain, administer and improve the Services; (ii) to manage and communicate with you regarding your Services account, if you have one, including by sending you Services announcements, technical notices, updates, security alerts, and support and administrative messages; (iii) to process payments you make through the Services; (iv) to better understand your needs and interests, and personalize your experience with the Services; (v) to send you information about the Services by email (vi) to respond to your Services-related requests, questions and feedback.
To communicate with you. If you request information from us, register for the Services or participate in our surveys, promotions or events, we may send you Mphalane Pty Ltd-related marketing communications if permitted by law but will provide you with the ability to opt-out.
Administration and analysis: We use automatically collected information to administer the Service and the Site and we analyze (and may engage third parties to analyze) this information to improve and enhance the Site and the Services by expanding their features and functionality and tailoring it to our Users’ needs and preferences.
To analyze trends, administer the Site, track users’ movements around the Site, serve targeted advertisements, and gather demographic information about our user base as a whole.
To comply with the law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
With your consent. We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.
To create de-identified data for analytics. We may de-identify personal information. We de-identify personal information by excluding information that makes the data personally identifiable to you, and use that de-identified data for our lawful business purposes.
For compliance, fraud prevention and safety. We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Services; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Mphalane Pty Ltd will never sell your information to third parties for profit or advertising, however, we may use your personal information to suggest our internal services and products to you.
We may employ third party companies and individuals to administer and provide the Services on our behalf (such as bill and credit card payment processing, customer support, hosting, email delivery and database management services). These third parties are permitted to use personal information about you only to perform these tasks only for lawful business purposes in accordance with the terms of the agreement(s) we have in place with such service providers and for no other purpose.
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Mphalane Pty Ltd may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Services; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
YOUR DATA PROTECTION RIGHTS & CHOICES
You have the following rights:
If you wish to access your personal information that Mphalane Pty Ltd collects, you can do so at any time by contacting us using the contact details provided under the “How to Contact Us” heading below.
Mphalane Pty Ltd account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. Mphalane Pty Ltd account holders may also contact us to accomplish the foregoing or if you have additional requests or questions.
If you are a resident of the European Economic Area (“EEA”), you can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible. Again, you can exercise these rights by contacting us using the contact details below.
Similarly, if you are a resident of the EEA, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the U.S. and Canada) are available here.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Access to Data Controlled by our Customers. Mphalane Pty Ltd has no direct relationship with the individuals whose personal information is contained within the Custom User Fields processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete personal information provided by our users should direct their request to the Customer directly.
We will store your information until you delete it and request your account to be removed under normal circumstances. However, we may keep your data for an indefinite time to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by erasing it from our database
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com